The challenge
- Limited visibility into emissions generated during the claims cycle
- Complex claims and data spread across multiple systems
- Lack of industry-standard methodologies for claims emissions
- Difficulty allocating emissions at policy, claim, and supplier level
- Increasing pressure for more comprehensive Scope 3 reporting
The objective
Insurance claims generate real-world activity, and with it, real-world emissions. As sustainability expectations continue to reshape the insurance industry, insurers are under growing pressure to understand the emissions associated not only with their operations, but also with the services and activities enabled through claims.
Working alongside Charles Taylor, Ecofiniti helped pioneer an innovative approach to quantifying the carbon footprint of insurance claims, focusing on emissions generated during claims and assistance-related travel, supplier services, remediation, and property reinstatement.
By establishing a robust methodology, leveraging AI, and integrating operational data into a carbon accounting framework, Ecofiniti enabled Charles Taylor to begin measuring, reporting, and reducing claims-related emissions across key service lines.
The approach
Ecofiniti worked closely with Charles Taylor's operational and data governance teams to design a practical and scalable claims emissions methodology.
Claims travel emissions analysis
a framework to collect, clean, structure and analyse large volumes of claims travel data, including commercial and charter flights, air ambulances, hotel stays, ground transportation, travel routes and durations, assistance-related mobility services, and specialist and non-standard transport activity. Carbon emissions could then be calculated at claim level.
Sustainable property claims and green rebuild analysis
assessing how emissions associated with repair and reconstruction activities could be measured and reduced, establishing baseline emissions, assessing suppliers, and exploring lower-carbon replacement materials and services.
Data infrastructure and reporting
data governance support, automated data processing workflows, carbon allocation methodologies, periodic reporting structures, and claim-level emissions reporting capabilities.
Results
- Increased visibility into claims emissions
- Improved Scope 3 understanding
- Better decision-making across supplier, travel and rebuild choices
- Stronger reporting and transparency
- A foundation for future decarbonisation strategies
“The team at Ecofiniti have taken the time to understand our business, the pain points we have regarding reporting and worked with us to develop and improve these areas. No query or task is too insignificant for the team at Ecofiniti, who have provided immense support to our small internal team at Charles Taylor.”